Dashboard Revamp

Transforming a Generic Dashboard into Persona-Centric Powerhouses

Increased turnaround time to identify and address Infrastructure issues
0 %

Industry

B2B, SAAS, Cloud 

Scope

UX Research , UI design , Design System

Duration

4 weeks

Tools

Figma , Figjam, Miro, Forms, Hotjar

The Problem

The platform initially offered a single, generic dashboard for all user personas — cloud engineers, developers, and managers and it lacked
  • User-centered design
  • Role-specific insights
  • Actionable transparency

Challenge

There was no UX research carried previously to validate the dashboard’s relevance or effectiveness. As a result, users were under-informed, leading to frustration, lack of engagement, and inefficient decision-making , Results in High cost bills for their infrastructure

Approach

I proactively initiated a UX overhaul, driving a complete redesign with a persona-based strategy.

Design Thinking

Empathize

Understanding the Problem

The platform relied on a one-size-fits-all dashboard, which lacked clarity, relevance, and actionability for different user roles.


There was no prior UX research, resulting in

  • Frustration among users due to lack of transparency
  • No clear path to take meaningful actions
  • Misalignment between dashboard content and user goals

Activities Carried:

  • Heuristic evaluation of existing dashboard
  • Stakeholder and internal team interviews
  • Service blueprinting and user journey mapping

Identification of three core personas

  • Developers
  • Cloud Engineers and Architects
  • Managers

Define

Reframing the Challenge

How might we design dashboards that deliver contextual, actionable insights for each user persona — while still enabling cross-functional visibility?

Insights Synthesized:

  • Developers need to quickly act on compliance issues
  • Cloud Engineers focus on security vulnerabilities and infrastructure
  • Managers require cost visibility and strategic trends

Ideate

Generating Solutions

Collaborated across teams to brainstorm, sketch, and prototype ideas based on user research.

  • Persona-specific dashboards with relevant KPIs and data
  • Customizable widgets to adapt to individual needs
  • Deep drill-down capabilities to trace metrics to root causes
  • Cross-persona access to allow data validation and collaboration

Design

Bringing Ideas to Life

  • Created low-to-high fidelity wireframes for each persona
  • Prototyped interactions for widget customization, navigation, and data drill-down
  • Mapped user flows for critical use cases (e.g., resolving a compliance breach)

Outcome

Users reported taking faster, more informed actions
0 %
improvement in turnaround time for identifying and solving platform issues
0 %
First time Product users figured out the Issues in the first go
0 %
5/5 - (1 vote)